Shipping + Return & Exchange Policy

Shipping & Returns

We want you to love your Hilary MacMillan purchase.

 If something isn’t right, we’ll always do our best to make it right.
Start your return here.
Email customerservice@hilarymacmillan.com if you need any help with returns or exchanges.

Shipping

We ship worldwide. All orders are processed within 1–2 business days.

Free standard shipping on North American orders over C$200.

 

Standard Shipping (Canada Post)
2–10 business days, depending on location.

 

Express Shipping (Canada)
From C$14.95+
1–4 business days via DHL, UPS or Purolator.

 

International Orders
For international shipping rates and timelines, please visit our Shipping FAQ.

 

U.S. Orders
U.S. shipments are now shipping from our Michigan warehouse 

 

Returns & Exchanges

You have 10 days from delivery to submit a return request.

Return requests are processed within 24–48 hours.

Once approved, you have 5 days to ship the item back.

 

Eligibility

Items must be unworn, with original tags attached.

Sale items and items purchased with promotional codes are  exchange or store credit only.

The following are final sale: bodysuits, masks & mask chains, samples, custom embroidered items, and gift cards.

We do not offer price matching.

Start your return here.

Return Shipping

Canada

1. We can provide a return label available for C$9.95, size exchanges are free and don't incur a return label cost. 

2. You can drop off your item at our studio during business hours, or

3. Ship back to us with a courier of your choice.

 

USA

If you would like to exchange or return your item(s) click here and they are handled by our Michigan warehouse, all returning packages must have their original paperwork included.

 

Rest of World

Ship with courier of your choice.

 

International/US Duties & Taxes

International orders do not include duties or taxes. These are determined by the destination country and are the customer’s responsibility.

If duties/taxes are refused and the item is returned to sender, the customer is responsible for return shipping costs.

When returning from outside Canada, clearly mark the shipment as returned goods with a value of $0 to avoid additional charges.

 

Refunds

Refunds are processed within 3–10 business days after we receive your return.

Please check your tracking before contacting us, as postal delays may occur.

Once processed, allow 2–10 business days for funds to appear on your original payment method (Visa, Mastercard, etc.). Posting times are determined by your bank or payment provider.